Refund Policy
This policy regulates the conditions for refunding payments for services and products provided by the International Academy of Atmalogy (hereinafter — MAA).We sincerely want your interaction with our educational and other products to be easy, clear, and fair.
The purpose of this Policy is not to generate profit, but solely to cover the costs associated with organizing events and services provided by MAA and IPRO.
Therefore, we outline transparent refund rules in case of changes in your plans or other reasons that require you to cancel ordered and paid (or partially paid) services from MAA and IPRO.
1. What types of products do we offer?
- Live Events are events designed for your personal presence in a live (offline) environment at the address specified in the program of the respective product. For example: trainings, education programs, professional development, festivals, mysteries, upgrades, etc.
- Recorded Online Products are pre-created and recorded products to which you gain access on the day payment is made.
- Online Products with a Deferred Start are online products whose start date is scheduled by MAA and IPRO for a specific date, allowing you to reserve participation through partial prepayment (reservation) or full payment of the program cost.
The cost of Live Events and Online Products with a Deferred Start, typically displayed on the website, provided by MAA and IPRO managers, or specified in promotional materials, consists of two components:
- Reservation Fee — the cost of securing a participation spot in the respective service, which serves as a deposit and a securing payment guaranteeing your participation and reserving a spot for you. The reservation fee is non-refundable.
- Main Payment Amount — the portion that constitutes remuneration to MAA and IPRO for organizing the event, covering venue rental, compensation to masters, curators, and other individuals involved in the event.
We never consider the non-refundable reservation fee as a means of profit — it is solely compensation for actual expenses incurred by MAA and IPRO.
Since Live Events and Online Products with a Deferred Start require significant preparation by MAA and IPRO (which may include venue rental, payments to masters and curators, platform administration fees, and other software-related expenses), directly affecting organizational costs, the reservation fee helps determine the potential number of participants and prepare the appropriate program and infrastructure.
In the event of your cancellation, MAA would otherwise need to cover these expenses independently.
Therefore, the non-refundable reservation fee compensates potential expenses incurred by MAA and IPRO due to reserving your spot.
For Recorded Online Products, the price does not include a reservation fee, as access is granted immediately after payment.
3. Under what conditions is a refund possible?
Live Events
- 60 calendar days or more before the event start:
- from 59 to 21 calendar days (inclusive):
the main payment may be refunded (minus payment system fees) or transferred and used within 1 year from the date of request
- less than 21 calendar days before the event:
the main payment may be refunded (minus payment system fees) or transferred once to another product or event and used within 1 year from the date of request
- non-attendance (after the event start):
Online Products with a Deferred Start
- more than 21 calendar days before the product start:
- from 21 to 1 calendar day (inclusive) before the start:
the main payment is refunded minus payment system fees
- from the product start date and within 14 calendar days:
the main payment may be refunded if the client has not used the product, minus payment system fees
Use of a product/service is considered confirmed if any of the following actions occur:
- opening learning materials in the personal account
- participation in live sessions, training meetings, or group practices
- receiving curator support
- downloading learning materials or workbooks, etc.
Recorded Online Products
The service is considered provided once the client is granted access to learning materials, practices, or workshops in their personal account on the platform or another resource, and a link to that resource is sent to the email address specified during payment.
Within 14 calendar days from the payment date, if the client has not used the product (did not open materials, view practices, or download content), a full refund of the product cost may be issued minus payment system fees.
4. Additional Refund Conditions
4.1 Force Majeure
In the event of force majeure circumstances (military actions, natural disasters, or other objective reasons), refund or transfer decisions are made individually after contacting the AtmaSupport Center.
4.2 Payment System Fees
Payment system fees (banks, payment services, aggregators) are non-refundable, as they are costs beyond the control of MAA and IPRO. Refunds are processed minus the applicable fees deducted during payment.
4.3 Refund Request Procedure
Refund or transfer requests must be submitted in writing via email: happy@ishchenko.pro
The request must include:
- full name
- email address
- payment date
- product/event name
- reason for request
- supporting documents (if required)
Refund or transfer requests are reviewed within up to 14 calendar days from the receipt of complete information from the client. Decisions are made in accordance with this Policy and principles of good faith.
4.5 Refund Method
Refunds are issued using the same payment method used for the original transaction unless otherwise agreed individually.
For payments made in foreign currency, refunds are issued in the original payment currency at the exchange rate on the payment date.
4.6 Transfer of Payment
If payment is transferred to another product or event, it may be used within 1 calendar year from the date the transfer decision is made.
After this period, any remaining balance expires and is non-refundable, and the service or product is considered accepted/used.
4.7 Changes to Program or Event Date
If the event/product date or format is changed at the initiative of MAA and IPRO, the client may choose:
- to participate on the new dates or in the new format
- or to transfer/refund funds under the updated conditions
5. Refunds for Payments Made on Behalf of Third Parties
5.1 If payment for a product or event was made on behalf of a third party (e.g., participant, friend, relative, partner), the right to a refund belongs exclusively to the payer, regardless of who was intended to participate.
5.2 In the event of a refund request, the client (participant) must coordinate with the payer, as refunds are issued to the original payment details or by another method with the payer’s written consent.
5.3 If the payer and the actual participant are different persons, all refund, transfer, or compensation issues are resolved only after written confirmation from the payer (email or statement).
5.4 If the payer does not confirm consent to a refund, the funds may be transferred to another product or event with the agreement of both parties (payer and participant).